System Status
Monitoring - A server service was unstable. The team has resolved the issue. Webmail and IMAP access is working as expected. We are continuing to monitor the service.
Oct 01, 2025 - 05:14 EDT
Investigating - We are currently investigating the issue. Email is being accepted in mailboxes; however, access via webmail and IMAP is interrupted.
Oct 01, 2025 - 04:14 EDT

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
99.98 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Oct 2, 2025

No incidents reported today.

Oct 1, 2025

Unresolved incident: Access to CloudMail mailboxes interrupted.

Sep 30, 2025

No incidents reported.

Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025

No incidents reported.

Sep 25, 2025

No incidents reported.

Sep 24, 2025

No incidents reported.

Sep 23, 2025
Completed - The scheduled maintenance has been completed.
Sep 23, 01:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 EDT
Scheduled - The webmail interface for CloudMail and XtraMail will be upgraded tonight. The upgrade is to comply with database updates required by AWS. Please note that the webmail interface will look different after the upgrade.

The two interfaces being upgraded are https://webmail.cloudmail.email and https://webmail.xtramail.email.

Sep 22, 15:32 EDT
Sep 22, 2025
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025

No incidents reported.

Sep 18, 2025

No incidents reported.