System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Management Console   Operational
90 days ago
100.0 % uptime
Today
CloudFilter Email Security   Operational
90 days ago
99.99 % uptime
Today
SafeSend Outbound   Operational
90 days ago
99.99 % uptime
Today
CloudMail Hosted Email   Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity   Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving   Operational
90 days ago
100.0 % uptime
Today
Exchange+ 2013   Operational
90 days ago
100.0 % uptime
Today
Exchange+ 2016   Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email   Operational
90 days ago
100.0 % uptime
Today
Mailprotector Offices   ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 21, 2018
Resolved - Mail flow continues to operate as expected. Thank you.
Aug 21, 17:54 EDT
Monitoring - The routing table problem has been fixed. Email is flowing through the perimeter as expected.

We will continue to monitor the situation.
Aug 21, 17:04 EDT
Identified - A routing table problem has caused email flow to stop at the perimeter. The repair is underway and we expect mail flow to be back shortly.
Aug 21, 16:58 EDT
Investigating - We are investigating a mail flow problem. An update on the situation will be posted as soon as possible.
Aug 21, 16:52 EDT
Aug 20, 2018

No incidents reported.

Aug 19, 2018

No incidents reported.

Aug 18, 2018

No incidents reported.

Aug 17, 2018

No incidents reported.

Aug 16, 2018
Resolved - The phone system operation has been restored. Thank you.
Aug 16, 17:30 EDT
Identified - The phone system is online and accepting calls. Not all extensions answering yet, so please leave a voicemail if you need to get in touch with us. We will return your call as soon as possible. Thank you.
Aug 16, 15:39 EDT
Investigating - We are investigating a phone system interruption. Support calls will be directed to the voicemail system which will create a ticket and we will respond as soon as possible. We are sorry for the inconvenience.
Aug 16, 14:52 EDT
Aug 15, 2018

No incidents reported.

Aug 14, 2018

No incidents reported.

Aug 13, 2018
Resolved - This incident has been resolved.
Aug 13, 13:04 EDT
Monitoring - Reports and observations of the Console performing slowly this morning were due to a database table with a missing index causing poor query responses. The problem has been resolved and the DevOps team will continue to monitor the database's performance. Thank you.
Aug 13, 11:16 EDT
Aug 12, 2018

No incidents reported.

Aug 11, 2018
Completed - The scheduled maintenance has been completed.
Aug 11, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 05:01 EDT
Scheduled - Mailprotector will be performing scheduled database maintenance on Saturday, August 11, 2018, between 5:00 AM and 12:00 PM EDT. Access to the Management Console will be unavailable for approximately 90 minutes. Mail flow, archiving, and encryption will not be affected.
Aug 9, 17:01 EDT
Aug 10, 2018

No incidents reported.

Aug 9, 2018

No incidents reported.

Aug 8, 2018

No incidents reported.

Aug 7, 2018

No incidents reported.