System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Management Console ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
Exchange+ 2016 ? Operational
90 days ago
100.0 % uptime
Today
Exchange+ 2013 ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Mailprotector Offices ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 24, 2020

No incidents reported today.

Oct 23, 2020
Resolved - The outbound relay systems have been maintaining expected behavior and performance today. The incident is being marked as resolved; however, the team continues to monitor and investigate yesterday's problem.

High traffic from foreign IP addresses was blocked, but this is not considered the root cause of the problem. The high traffic contributed to the issue, and additional resources have also been implemented to mitigate a recurrence. Thank you.
Oct 23, 14:31 EDT
Update - Outbound relay processing queues appear healthy this morning. The team is continuing to monitor the outbound systems for evidence of problems seen yesterday. This status will remain pending. Thank you.
Oct 23, 09:48 EDT
Monitoring - The backlog of outbound queued email has been processed. A definitive reason for the outbound processing slowing down has not been identified, and we will continue to closely monitor the situation. At this time, the outbound relay should perform as expected.

The team will continue to examine the situation and watch for issues when normal business hours open in the morning. Thank you.
Oct 23, 00:05 EDT
Update - The outbound relays continue to show a mix of successful deliveries and delays or dropped connections. The team is working to resolve the problem as quickly as possible. Any new information or report of a resolution will be announced as soon as it is available. Thank you.
Oct 22, 23:42 EDT
Update - We are continuing to investigate the issue. The next update will be provided when more information or progress is available.
Oct 22, 18:45 EDT
Update - The team is continuing to investigate the issue.
Oct 22, 18:09 EDT
Investigating - Earlier today, increased traffic caused a spike on outbound relay servers. The resource problem has been resolved. However, the team is still noticing intermittent delays and dropped connections. The issue is under investigation.
Oct 22, 17:36 EDT
Oct 22, 2020
Resolved - An unexpected increase in traffic to the outbound gateways caused a spike in resource utilization. The team has increased resources to mitigate the dropped connections and relay delays. The team has resolved the immediate problem at approximately 3:10 PM ET and is continuing to monitor the situation.
Oct 22, 11:00 EDT
Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020

No incidents reported.

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.

Oct 15, 2020

No incidents reported.

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

No incidents reported.

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.