System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Management Console ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
99.97 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
Exchange+ 2016 ? Operational
90 days ago
100.0 % uptime
Today
Exchange+ 2013 ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Mailprotector Offices ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 13, 2021

No incidents reported today.

May 12, 2021
Resolved - Microsoft continues to have an open incident regarding mail flow issues to M365 Exchange Online. Please see https://twitter.com/MSFT365Status/status/1391805371824607235 for more information.

Mailprotector believes this was the cause of delivery delays over the last couple of days. Exchange Online Protection & Defender for 365 were erroneously flagging messages as malicious and rate-limiting connections. The implementation or deletion and recreation of inbound connectors was a consistent workaround for most tenants affected by this incident.

Mailprotector will keep this service announcement monitored until Microsoft closes the incident.
May 12, 16:44 EDT
Monitoring - Microsoft has reported an incident regarding users not able to view emails in Outlook. Please see https://twitter.com/MSFT365Status/status/1392208966231355392 for more information.

We are also receiving continued reports of domains having trouble delivering email to M365 Exchange Online. Please ensure the domain has an inbound connector configured and enabled to accept messages from Mailprotector. The KB article for inbound connector configuration is https://support.mailprotector.com/hc/en-us/articles/115005484203-Office-365-Inbound-Connector
May 11, 18:14 EDT
May 11, 2021
May 10, 2021
Resolved - Inbound queue lengths and mail flow appear to be healthy. The issue is resolved, and the implemented changes should prevent future surges from significantly delaying email.
May 10, 18:28 EDT
Monitoring - The team has been able to implement throughput improvements with an increase in mail processing speed. The queues are beginning to empty. The team will continue to monitor the queues through the end of the business day.

The new configuration will help reduce the chances of a future high traffic-related delay from occurring.
May 10, 16:25 EDT
Update - The team is working to process queues as quickly as possible. 100% more database capacity and 50% mail server capacity have been added. Timeouts have been adjusted to improve success rates.

Processing queues have improved over the last 30 minutes, but it will continue to take some effort to catch up during business hours.

We are continuing to work towards healthy queue metrics actively.
May 10, 15:41 EDT
Identified - Approximately 50% more capacity has been initiated to accelerate the draining of queues. The team is continuing to work on the issue actively.
May 10, 12:43 EDT
Investigating - Inbound queues are experiencing a surge. The team is investigating and increasing resources to mitigate the surge.
May 10, 11:23 EDT
Resolved - Microsoft 365 may still have problems if a tenant does not have an inbound connector configured. At this time, Mailprotector is considering this incident resolved. Please contact the Partner Success team from the Help Center if you have additional questions.
May 10, 18:22 EDT
Identified - We have received reports of mail delivery issues to Microsoft 365's Exchange Online. The SMTP error being returned is 451 4.7.500 Server busy. Please try again later from [52.0.x.x]. Please check affected domains by confirming the inbound connector is configured and enabled. The KB article for configuring inbound connectors is found at https://support.mailprotector.com/hc/en-us/articles/115005484203-Office-365-Inbound-Connector.

Email for affected domains is deferring and being queued on Mailprotector's transports. Once Microsoft 365 accepts the connections, queued emails will be delivered at their next retry intervals.
May 8, 15:21 EDT
May 9, 2021

No incidents reported.

May 8, 2021
May 7, 2021

No incidents reported.

May 6, 2021
Resolved - This incident has been resolved.
May 6, 09:42 EDT
Monitoring - A possible DNS query problem was causing SPF checks to slow down. The team adjusted mail flow to resume healthy levels and will continue to monitor the inbound queues through the end of the business day. Mail flow performance should be back at expected levels.
May 5, 17:34 EDT
Investigating - Inbound email servers are experiencing a surge in the queues. The team is investigating the issue. Please expect email delivery to be delayed.
May 5, 16:36 EDT
May 5, 2021
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021
Resolved - This incident has been resolved.
May 1, 11:30 EDT
Monitoring - The API client secret had expired information that has been refreshed. The team will continue to monitor the user sync process, but normal operations appear to have returned.
May 1, 10:42 EDT
Investigating - Reports of User Sync to Microsoft 365 failing with a 401 error have been reported. The problem is not widespread, but several domains have reported the issue. We are investigating the reports.
May 1, 10:21 EDT
Apr 30, 2021
Resolved - This incident has been resolved.
Apr 30, 16:24 EDT
Monitoring - The SSL certificates have been reapplied and appear to be verifying as expected.
Apr 30, 15:35 EDT
Identified - The SSL certificate renewal on the Exchange 2016 platform has not completed as expected. The team is working on the issue. Accessing the Exchange Management Panel is safe to use despite the current warning.
Apr 30, 15:33 EDT
Apr 29, 2021

No incidents reported.