Mailprotector Status - Problems Loading Knowledge Base

Problems Loading Knowledge Base - Self Help

Incident Report for Mailprotector

Resolved

All services and access to the Support and Knowledge Base are normalized following the two waves of Cyberattacks this morning.

Posted Oct 21, 2016 - 15:52 EDT

Monitoring

Ticketing System and Knowledge Base update from our Support and KB provider: "We have mitigated the issue with our external DNS provider and service access should be normalizing. We will continue to monitor and update".

Posted Oct 21, 2016 - 13:16 EDT

Identified

Issues with all support and knowledge base systems are related to DNS and a reported Cyberattack.

Sites across the internet are experiencing problems on Friday morning following a cyberattack on a major internet management company.

Posted Oct 21, 2016 - 12:41 EDT

Investigating

We are experiencing issues with our knowledge base and support ticketing system. We are working on resolving now.

Posted Oct 21, 2016 - 12:21 EDT