Aggressive rule affecting some outbound email

Incident Report for Mailprotector

Resolved

All accounts affected by the aggressive outbound rule have been enabled to relay. Outbound filtering is operating normally. Thank you.

Posted Jul 13, 2018 - 17:46 EDT

Monitoring

The aggressive ruleset has been adjusted. We are working as quickly as we can to enable the individual relays of affected accounts and we are continuing to monitor the outbound filters. Thank you.

Posted Jul 13, 2018 - 16:08 EDT

Update

We are continuing to work on the issue. Thank you.

Posted Jul 13, 2018 - 13:32 EDT

Update

We are continuing to work on a fix for this issue.

Posted Jul 13, 2018 - 11:40 EDT

Identified

An update to the phishing ruleset may be causing outbound emails to be held for review. We are adjusting the ruleset and are addressing all mail accounts that are affected by the result.

Posted Jul 13, 2018 - 11:35 EDT

This incident affected: CloudFilter and SafeSend Email Security.