System Status

All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 13, 2025

No incidents reported today.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025
Inbound email delivery delay
Resolved - Inbound delivery has continued to perform as expected. This incident is resolved.
Sep 10, 10:21 EDT
Monitoring - Inbound delivery is performing as expected. We are continuing to monitor the flow.
Sep 9, 15:18 EDT
Investigating - We are investigating an inbound delivery delay. Delays of approximately 20 minutes have been observed.
Sep 9, 14:29 EDT
False mail flow error in Console
Resolved - A permissions change caused the Mailprotector Console to lose connection to a status database. The result was a false report of mail flow errors in the Console and email notifications to admin accounts configured for the alerts. The permissions have been corrected, and the mail flow status in the Console for CloudFilter shows accurate information.

There was no mail flow interruption.
Sep 10, 06:00 EDT
Sep 9, 2025
Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025

No incidents reported.

Sep 4, 2025

No incidents reported.

Sep 3, 2025
Intermittent mail loop bounces
Resolved - A modification to handling ARC seal authentication was deployed late yesterday evening to handle an outlier situation observed over the past few months. The modification created a mail loop in specific messages that were missing some ARC seal authentication information in the headers. This specific situation caused the emails to look up the MX record for delivery, and those domains with a Shield MX record caused the email to loop.

A fix for this situation was deployed shortly after the mail loop was detected. The fix now accounts for the rare circumstances involving the ARC seal and will gracefully handle mail delivery.
Sep 3, 15:18 EDT
Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

Aug 30, 2025

No incidents reported.

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