System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
99.99 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 17, 2024
Inconsistent inbound logs through CloudFilter
Resolved - An issue that started at 12:21 PM ET resulted in lost logs from 12:20 PM to 2 PM and likely duplicated some logs in the early morning.

AWS performed a maintenance task that restarted a transport server in an ungraceful manner. This caused the logging service to lose its place in the log that it was duplicating. The logging service started at the beginning of the log file and writing logs. The problem was discovered, and it forced a rotation of the mail log (to start over fresh) and a re-addition of the affected server to the load balancer.

The event may have duplicated some log messages, dropped others, and created odd-looking data in the mail flow logs in the Mailprotector Console during the event. However, mail flow was not affected by this event.
Oct 17, 12:30 EDT
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 00:30 EDT
Update - Scheduled maintenance tasks were completed and systems are back to normal operation.
Oct 9, 00:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 EDT
Scheduled - Required database maintenance is planned for Tuesday, October 8, 2024, beginning at 9:00 PM ET.

The Mailprotector Console will not be available during the maintenance. Mail flow will NOT be affected.

Partners or users attempting to access the Console (via review notification, bookmark, etc.) will be presented with a maintenance notification page.

Most importantly, mail flow will not be impacted by the maintenance window.
Sep 20, 13:50 EDT
Oct 8, 2024
Oct 7, 2024
AWS S3 outage causing Shield mail flow problem
Resolved - AWS has confirmed the issue with S3 storage has been resolved.
Oct 7, 16:29 EDT
Monitoring - Per AWS, "Oct 07 1:06 PM PDT Between 12:27 PM and 12:52 PM PDT we experienced increased API error rates for PUT and GET requests to S3 in the US-EAST-2 Region. Other AWS Services that use PUT and GET S3 APIs were also affected. The error rates have recovered, and we continue to investigate root cause."

The service is restored, and Shield mail delivery performance resumes the expected performance. Depending on when the email was sent, some mail delivery delays may occur.
Oct 7, 16:15 EDT
Identified - Email delivery to Shield is impacted by an outage of Amazon Web Services' S3 storage service. The team will work with AWS to restore expected services as quickly as possible.
Oct 7, 15:56 EDT
Emails to be quarantine unavailable
Resolved - The AWS outage has been resolved, and CloudFilter's impact has been minimal. Quarantine access and performance are operational.
Oct 7, 16:13 EDT
Identified - Emails destined for quarantine by CloudFilter may not be accessed or released due to a problem with Amazon Web Services' S3 storage service. The team is working with AWS to restore expected performance as quickly as possible.
Oct 7, 16:00 EDT
Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

No incidents reported.

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