Mailprotector Status

System Status

Deferred or bounced email to AT&T and Yahoo services

Update - Progress has been made with AT&T services, but it is not completely resolved. Some deferrals are still being reported. Yahoo has also improved, and we continue reporting evidence to resolve the deliverability issues. Reports of deferrals and bounces have decreased significantly. However, we will still monitor and manage the situation until the outbound servers are 100% healthy.
Nov 06, 2024 - 17:18 EST

Update - The team has observed progress on some IP addresses but is still waiting for others to present better deliverability statistics. We continue following the email service providers' processes and rotating resources as needed. Users will continue to receive some deferral and bounce notifications.
Nov 04, 2024 - 10:14 EST

Update - For more information about the deferral and bounced emails to AT&T and Yahoo email services, please see https://support.mailprotector.com/hc/en-us/articles/31650407848852-Deferrals-or-bounces-sending-email-to-AT-T-or-Yahoo-email-addresses
Oct 28, 2024 - 16:50 EDT

Identified - Mailprotector is aware of IP reputation issues sent to email addresses associated with AT&T and Yahoo. The team has been working to mitigate the chances that emails to those email services are deferred or bounced, but AT&T and Yahoo control this. More information is being prepared to provide options for temporary workarounds. A link to that information will be shared soon.
Oct 28, 2024 - 15:58 EDT

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.

Shield Operational

90 days ago

99.99 % uptime

Today

Bracket Encrypted Email Operational

90 days ago

100.0 % uptime

Today

CloudFilter and SafeSend Email Security Operational

90 days ago

100.0 % uptime

Today

Management Console Operational

90 days ago

100.0 % uptime

Today

XtraMail Continuity Operational

90 days ago

100.0 % uptime

Today

SecureStore Archiving Operational

90 days ago

100.0 % uptime

Today

CloudMail Hosted Email Operational

90 days ago

100.0 % uptime

Today

Service Announcements Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 6, 2024

Unresolved incident: Deferred or bounced email to AT&T and Yahoo services.

Nov 5, 2024

No incidents reported.

Nov 4, 2024

Nov 3, 2024

No incidents reported.

Nov 2, 2024

No incidents reported.

Nov 1, 2024

No incidents reported.

Oct 31, 2024

No incidents reported.

Oct 30, 2024

Bracket encryption from CloudFilter

Resolved - We have confirmed the TLS connections between the affected CloudFilter outbound gateway servers and Bracket have been working as expected.
Oct 30, 14:11 EDT

Monitoring - The TLS connection issue from CloudFilter's outbound gateway to Bracket is fixed, and we are monitoring the logs to ensure resolution. Bracket encryption from CloudFilter-protected accounts is operating as expected.
Oct 30, 11:56 EDT

Identified - The issue has been identified, and the team is working on implementing the fix.
Oct 30, 11:50 EDT

Investigating - Some attempts to send Bracket encrypted emails from CloudFilter-protected accounts are failing due to a TLS error. We are investigating the issue. Sending Bracket emails directly from https://bracket.email or Shield is working as expected.
Oct 30, 11:41 EDT

Oct 29, 2024

No incidents reported.

Oct 28, 2024

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

About This Site

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