System Status

All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email Operational
90 days ago
100.0 % uptime
Today
Radar Operational
90 days ago
99.47 % uptime
Today
CloudFilter and SafeSend Email Security Operational
90 days ago
99.99 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email Operational
90 days ago
99.97 % uptime
Today
Service Announcements Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for Console Logs Dec 9, 2025 21:30 - Dec 10, 2025 01:30 EST

We will be performing scheduled maintenance on the Console email log infrastructure on Tuesday, December 9, 2025, at 9:30 PM ET. This update includes email logging updates and will result in intermittent log view availability in the Console.

Maintenance Window: 4 hours
Expected Impact: Email logs will be intermittently unavailable during the maintenance. Mail flow should remain unaffected.
Important Note: Log access will be temporarily suspended — no logs are expected to be lost.

Thank you for your understanding as we work to enhance the Console and CloudFilter's log performance and reliability.
Posted on Nov 13, 2025 - 13:00 EST
Dec 6, 2025

No incidents reported today.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025

No incidents reported.

Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025
Scheduled Maintenance for Shield
Completed - The scheduled maintenance has been completed.
Nov 22, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 04:00 EST
Scheduled - We will be performing scheduled maintenance on Shield on Saturday, November 22, 2025, at 4:00 AM ET.
This update includes essential database and platform improvements and may result in a brief pause in mail flow.

Maintenance Window: 4 hours
Expected Impact: Mail flow may be interrupted for up to 15 minutes during the window.
Important Note: This will only cause a temporary delivery delay — no emails will be lost.

Thank you for your understanding as we work to enhance Shield’s performance and reliability.
Nov 8, 12:21 EST
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