System Status

All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
Radar Operational
90 days ago
96.52 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
99.99 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
99.97 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance for Shield Nov 8, 2025 04:00-08:00 EST

We will be performing scheduled maintenance on Shield on Saturday, November 8, 2025, at 4:00 AM ET.
This update includes essential database improvements and may result in a brief pause in mail flow.

Maintenance Window: 4 hours
Expected Impact: Mail flow may be interrupted for up to 30 minutes during the window.
Important Note: This will only cause a temporary delivery delay — no emails will be lost.

Thank you for your understanding as we work to enhance Shield’s performance and reliability.
Posted on Oct 17, 2025 - 17:03 EDT
Nov 2, 2025

No incidents reported today.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025

No incidents reported.

Oct 29, 2025
Radar tests failng to complete
Resolved - This incident has been resolved.
Oct 29, 17:53 EDT
Monitoring - Radar is operating as expected. However, AWS has not confirmed that the affected service has been fully resolved. We will continue to monitor the situation.
Oct 29, 09:50 EDT
Update - We are continuing to monitor the situation. AWS is continuing to investigate the issue.
Oct 28, 19:25 EDT
Identified - An underlying issue at AWS is preventing an essential Radar task from completing. Radar will not complete the round-trip test and return results. We continue to monitor AWS's investigation into the failed service.
Oct 28, 17:09 EDT
Oct 28, 2025
Oct 27, 2025
CloudMail client connections timing out
Resolved - This incident has been resolved.
Oct 27, 14:01 EDT
Monitoring - Connections to CloudMail are operating as expected. We will continue to monitor the status.
Oct 27, 10:47 EDT
Investigating - We are investigating errors connecting to CloudMail via webmail and email clients.
Oct 27, 10:08 EDT
Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025
Quarantined emails queued due to AWS issue
Resolved - Quarantine queues are continuing recovery and services appear to be operating as expected. We will monitor the AWS status through the morning.
Oct 20, 19:09 EDT
Monitoring - Quarantine services are beginning to recover. We continue to monitor the progress reported by AWS and the recovery of queues and services affected by the outage.
Oct 20, 17:19 EDT
Update - The Mailprotector Console is back online. Quarantined emails continue to be queued and "good" emails are delivering to recipient servers.
Oct 20, 16:26 EDT
Update - The Mailprotector Console is currently unavailable due to the AWS issues. Mail flow for good emails continues to operate as expected.

To reiterate, good emails are being delivered to recipient servers. The Console and quarantine are currently affected.
Oct 20, 16:13 EDT
Update - AWS has reported progress but quarantine performance effects remain. We are continuing to monitor and work with AWS.
Oct 20, 14:18 EDT
Identified - AWS is experiencing service issues that are impacting CloudFilter's quarantine. Emails destinated for the quarantine are queued. Emails passing filtering are being delivered to the destination recipients. Only quarantined emails are affected.

You can follow the AWS updates at https://health.aws.amazon.com/health/status
Oct 20, 11:53 EDT
Oct 19, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage