System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
99.99 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Inconsistent inbound logs through CloudFilter
Resolved - An issue that started at 12:21 PM ET resulted in lost logs from 12:20 PM to 2 PM and likely duplicated some logs in the early morning.

AWS performed a maintenance task that restarted a transport server in an ungraceful manner. This caused the logging service to lose its place in the log that it was duplicating. The logging service started at the beginning of the log file and writing logs. The problem was discovered, and it forced a rotation of the mail log (to start over fresh) and a re-addition of the affected server to the load balancer.

The event may have duplicated some log messages, dropped others, and created odd-looking data in the mail flow logs in the Mailprotector Console during the event. However, mail flow was not affected by this event.
Oct 17, 12:30 EDT
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Planned Database Maintenance
Completed - The scheduled maintenance has been completed.
Oct 9, 00:30 EDT
Update - Scheduled maintenance tasks were completed and systems are back to normal operation.
Oct 9, 00:29 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 21:00 EDT
Scheduled - Required database maintenance is planned for Tuesday, October 8, 2024, beginning at 9:00 PM ET.

The Mailprotector Console will not be available during the maintenance. Mail flow will NOT be affected.

Partners or users attempting to access the Console (via review notification, bookmark, etc.) will be presented with a maintenance notification page.

Most importantly, mail flow will not be impacted by the maintenance window.
Sep 20, 13:50 EDT
Oct 8, 2024
← Incident History Powered by Atlassian Statuspage