System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Management Console ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Mailprotector Offices ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Apr 1, 2023

No incidents reported today.

Mar 31, 2023
Resolved - This incident has been resolved.
Mar 31, 15:08 EDT
Monitoring - Surge queues have improved, and we will continue monitoring the traffic.
Mar 31, 12:52 EDT
Identified - Surge queues are high again, and the team is working on managing the mail flow.
Mar 31, 12:24 EDT
Monitoring - The surge queue has been recovered, and inbound email delivery is operating at expected levels. We will continue closely monitoring the traffic for a couple of more hours.
Mar 31, 12:11 EDT
Investigating - We are investigating inbound email delays associated with a high volume of traffic.
Mar 31, 11:41 EDT
Mar 30, 2023

No incidents reported.

Mar 29, 2023

No incidents reported.

Mar 28, 2023

No incidents reported.

Mar 27, 2023

No incidents reported.

Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023
Resolved - Log data comparisons indicate the certificate error was the root cause of yesterday's performance. The team is closely monitoring the outbound mail flow. Further investigation into the certificate error and the addition of new monitors for this type of situation are ongoing.

As of this update, outbound mail flow is operating as expected, and Mailprotector expects it to remain healthy going forward.

Mar 21, 11:57 EDT
Update - Log data and system observation show outbound mail flow is operating as expected. We are continuing to monitor things closely and will send another update to confirm the resolution later this morning.
Mar 21, 09:57 EDT
Monitoring - The outbound surge queue is normal; however, we will continue to monitor the services closely.
Mar 20, 21:35 EDT
Update - We are continuing to work on the outbound delivery issue. There is no evidence of a denial of service attack, and we are working on other possible root causes.
Mar 20, 20:29 EDT
Update - The team continues to manage the queues and seek the issue's root cause. The behavior is outside the bounds of regular activity, and the team is investigating a potential denial of service attack pattern.
Mar 20, 15:53 EDT
Investigating - The team is investigating delays with outbound email delivery. A surge of activity has resurfaced that is being actively managed to push the queues forward.
Mar 20, 14:22 EDT
Mar 20, 2023
Resolved - The outbound queues are healthy and delivering as expected.
Mar 20, 13:08 EDT
Monitoring - Outbound queues are beginning to clear, and we are continuing to monitor the progress.
Mar 20, 12:48 EDT
Investigating - We have identified a surge in outbound email delivery. The team is investigating the issue.
Mar 20, 12:30 EDT
Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.