System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

No incidents reported.

Mar 6, 2025
Bracket TLS connections intermittently failed
Resolved - Earlier this morning, Bracket encryption scaling added resources that did not respond to connection requests correctly. Users may have received a bounce notification if their encrypted email attempt connected to this subset of resources. The bounce notification error was:
The bounce is: : host encrypt.bracket.email[18.223.92.55] said: 550 A secure TLS connection is required.

The problematic resources were identified and removed, and the issue has been resolved. Users can send encrypted Bracket emails as expected.
Mar 6, 10:00 EST
Mar 5, 2025

No incidents reported.

Mar 4, 2025
Inbound email delivery delay
Resolved - Inbound mail flow from CloudFilter is operating as expected.
Mar 4, 18:44 EST
Monitoring - The database issue has been resolved. Inbound mail delivery should soon return to expected performance. We are continuing to monitor the performance.
Mar 4, 13:00 EST
Identified - The team has identified an issue with a database and is working to resolve it.
Mar 4, 12:46 EST
Investigating - We have received reports of delayed email delivery from CloudFilter and are investigating the situation.
Mar 4, 12:40 EST
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