System Status

All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email Operational
90 days ago
100.0 % uptime
Today
Radar Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security Operational
90 days ago
100.0 % uptime
Today
Management Console Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email Operational
90 days ago
100.0 % uptime
Today
Service Announcements Operational
90 days ago
100.0 % uptime
Today
Issue Notice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2026

No incidents reported today.

Mar 27, 2026

No incidents reported.

Mar 26, 2026
Shield aggressively holding messages
Resolved - An update released at approximately 2:00 PM ET today was designed to improve protection against brand impersonation. It behaved more aggressively than intended, holding and jailing legitimate emails, particularly those with signatures containing social media links.
The update was rolled back at approximately 2:50 PM ET. This issue is resolved.

Actions taken to remediate after rollback:

- Inbound emails delivered to Junk have been reprocessed to ensure appropriate risk and moved to the Inbox.
- Released jailed emails; they may still land in Junk if the sender is new or carries a medium risk level.
- Outgoing emails that were held have been released. No action needed.
Mar 26, 16:14 EDT
Update - Emails that were delivered to the Jail due to the aggressive behavior of the update have been released. The emails may still end up in the Junk E-mail folder if the risk level is medium or low from a new sender.
Mar 26, 15:19 EDT
Monitoring - An update to improve brand-related impersonation attacks was aggressively holding outgoing messages and sending inbound emails to the Junk E-mail folder. The update has been rolled back, and the held outgoing emails have been released. Emails delivered to the Junk E-mail folder must be moved out by users.

The aggressive protection was active from approximately 2:00 PM ET to 3:00 PM ET.
Mar 26, 15:06 EDT
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

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