System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jan 22, 2025

No incidents reported today.

Jan 21, 2025
Deferred emails to Prodigy-protected and Rackspace-hosted domains
Resolved - Deferrals of emails have slowed substantially but have not ceased altogether. Deferrals to certain email service providers will always occur due to several factors, including domain and sender reputations. Mailprotector deems the IP reputation problem resolved at this time. Mailprotector does not control domain and sender reputations. IP reputation management is influenced by Mailprotector's sending infrastructure management, but it is not solely in our control.

Deferrals may happen on occasion. Users will see a deferral notice under the right circumstances as we continue to manage the sending infrastructure to build additional resilience and strictly enforce the sending policy.

If a deferral or bounce is questionable, please open a support request, and Partner Success will gladly explain the situation as best as possible. In a pinch, the option is to send emails directly from the email service provider rather than CloudFilter's smarthost relay.
Jan 21, 11:24 EST
Update - Mailprotector has observed improved deliverability to Rackspace and AT&T domains. However, we are cautious, given that email volume is typically reduced between the Christmas and New Year's Day holidays.

Over the coming weeks, we will move affected servers back into full production and wait for stabilized delivery responses. We expect some deferrals because these email service providers do not offer a means to set an expected volume of emails. We cannot eliminate deferrals entirely, especially if an email is considered questionable for spam or malicious intent.

If the process moves forward smoothly and as expected, we will send one more update in a couple of weeks. We hope to consider this incident complete.
Jan 3, 16:57 EST
Identified - Mailprotector resolved a significant reputation issue that affected AT&T and Yahoo domains. As part of that remediation, the volume of emails from affected servers significantly dropped. As the affected servers have been put back into service, some domains using Prodigy (part of AT&T and Yahoo) and Rackspace are deferring email delivery due to the rapid volume change. Mailprotector is mitigating the occurrence of deferrals by metering the volume of affected servers. This process will take several more weeks to reach full resolution.
Dec 11, 15:36 EST
Jan 20, 2025

No incidents reported.

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

No incidents reported.

Jan 16, 2025

No incidents reported.

Jan 15, 2025

No incidents reported.

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.

Jan 8, 2025

No incidents reported.

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