System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Shield Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Management Console ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Planned Database Maintenance Oct 8, 2024 21:00 - Oct 9, 2024 02:00 EDT
Required database maintenance is planned for Tuesday, October 8, 2024, beginning at 9:00 PM ET.

The Mailprotector Console will not be available during the maintenance. Mail flow will NOT be affected.

Partners or users attempting to access the Console (via review notification, bookmark, etc.) will be presented with a maintenance notification page.

Most importantly, mail flow will not be impacted by the maintenance window.
Posted on Sep 20, 2024 - 13:50 EDT
Past Incidents
Oct 4, 2024

No incidents reported today.

Oct 3, 2024

No incidents reported.

Oct 2, 2024
Inbound email delivery delay
Postmortem - Read details
Oct 2, 11:16 EDT
Resolved - Mail flow has remained healthy, and email delivery performance is resolved.
Oct 2, 10:52 EDT
Monitoring - Mail flow has been restored to regular operation. The team is continuing to monitor the situation and ensure a complete resolution.
Oct 1, 14:51 EDT
Identified - The team has identified the issue, and mail flow performance has improved. Email delivery rate is just under one minute and is continuing to improve.
Oct 1, 13:59 EDT
Update - Some emails may be delayed over 30 minutes. The team is investigating the issue.
Oct 1, 10:14 EDT
Investigating - Email delivery delays have been observed on Shield, and the team is investigating the issue. At this time, the delays are over 15 minutes.
Oct 1, 09:45 EDT
Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.

Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024

No incidents reported.

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