System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Management Console ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Mailprotector Offices ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Aug 12, 2022

No incidents reported today.

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022
Postmortem - Read details
Aug 11, 11:45 EDT
Resolved - Inbound email delivery is stable and performing as expected. The team is still working on further investigation. A post-mortem will be posted as soon as possible.
Aug 8, 17:30 EDT
Monitoring - All transport queues have caught up, and new emails are being delivered in a few seconds. The team will continue to monitor the transport system.
Aug 8, 13:24 EDT
Update - We are continuing to investigate the issue and work to reduce delays as quickly as possible.
Aug 8, 12:50 EDT
Investigating - We are investigating inbound email delivery delays. The issue is intermittent. Emails are being delivered within 30 seconds upwards to 90 minutes. The average delay is 10 to 20 minutes.

Last week's system upgrades were successful, but the issue is still under investigation.

Aug 8, 11:46 EDT
Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022
Resolved - Inbound email delays have returned to normal again. Increases in resources have been staged, and we will monitor the system in the morning.
Aug 3, 18:22 EDT
Identified - The team has observed the inbound email delay creep back up. We are working on the issue.
Aug 3, 16:36 EDT
Resolved - The inbound mail flow has returned to expected performance.
Aug 3, 14:02 EDT
Monitoring - A large volume of mail caused inbound email delays during the early hours of the business day. The mail flow is settling back down to expected levels. The team will add additional resources to the system overnight for added capacity during high-volume periods. We continue monitoring the transport servers until performance returns to expected levels.
Aug 3, 12:11 EDT
Investigating - We are investigating inbound email delays between 2 - 10 minutes. The delays may present bad mail flow statuses in the Console for affected domains.
Aug 3, 10:55 EDT
Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

No incidents reported.

Jul 29, 2022

No incidents reported.