System Status
All Systems Operational

About This Site

Our goal is 100% uptime.

We recognize the importance of being able to trust the companies which help run your business. We want to be one of the most transparent vendors you work with. Transparency keeps us honest, and drives us to our goal of 100% uptime.

We monitor the status of all Mailprotector services. If there are any interruptions in service, a note will be posted here.

If you are experiencing problems with your Mailprotector service and do not see a notice posted, please contact our service team.

Uptime over the past 90 days. View historical uptime.
Management Console ? Operational
90 days ago
100.0 % uptime
Today
CloudFilter and SafeSend Email Security ? Operational
90 days ago
100.0 % uptime
Today
Bracket Encrypted Email ? Operational
90 days ago
100.0 % uptime
Today
XtraMail Continuity ? Operational
90 days ago
100.0 % uptime
Today
SecureStore Archiving ? Operational
90 days ago
100.0 % uptime
Today
CloudMail Hosted Email ? Operational
90 days ago
100.0 % uptime
Today
Service Announcements ? Operational
90 days ago
100.0 % uptime
Today
Mailprotector Offices ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 3, 2023

No incidents reported today.

Jun 2, 2023

No incidents reported.

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023
Mail flow slowed during peak hours
Postmortem - Read details
Jun 1, 13:27 EDT
Resolved - Mail delays of several minutes were observed during peak hours yesterday, May 30, 2023. The slowdown in processing messages was determined and resolved by the close of business. Changes to the logging system required adjustment, and the resolution has been confirmed as of the early afternoon on May 31, 2023.
May 30, 17:30 EDT
CloudMail web UI displaying error when sending email
Resolved - The error displayed after sending emails from the CloudMail web UI is resolved.

Messages sent from CloudMail were being delayed just enough to the outbound gateway to cause the error in the webmail UI. Mail flow was handled more gracefully on the backend. The team will continue to monitor the handoff between CloudMail and the outbound gateway through May 31.
May 30, 17:15 EDT
Investigating - We are investigating an issue with the CloudMail webmail UI displaying "an error occurred during sending the message" despite the email sending successfully. The UI may save the sent email to the Drafts folder.

An optional workaround is to use webmail2.cloudmail.email
May 30, 16:06 EDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023
Mail log processing behind
Resolved - Log processing is operating normally.
May 22, 16:35 EDT
Update - Log processing is steadily improving. Current log delays are under 18 minutes. Log processing should return to normal within 90 minutes at the current trend.
May 22, 15:44 EDT
Monitoring - Logging has begun recovering, but there is a large amount of data to process. Log data will continue to appear delayed while the log processing catches up. An estimated time for full recovery is not yet known.

Email flow is delivering as expected. Log processing does not affect mail flow.
May 22, 14:56 EDT
Identified - The team has identified an issue with mail log processing. Mail logs are behind by as much as 45 minutes in the Console. Mail flow is not affected by the log processing delay. Email is delivering as expected.
May 22, 14:04 EDT
May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

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