Message archiving delayed for some domains

Incident Report for Mailprotector

Resolved

This incident has been resolved.
Posted Mar 21, 2018 - 17:58 EDT

Monitoring

The archiving team observed a sudden spike of traffic causing deferrals of a message while the systems scaled up. Traffic is back to normal levels and messages are being accepted for all domains.
The team will continue to monitor the systems.
Posted Mar 21, 2018 - 16:39 EDT

Identified

A problem with Amazon Web Services S3 storage caused the archiving system to stop accepting messages for specific domains. Amazon has resolved the S3 storage problem.
Posted Mar 21, 2018 - 16:30 EDT

Investigating

The archiving team is investigating messages that are not being accepted to the archive. The problem is not with all domains and the messages are not lost. Messages are queued waiting for delivery to the archive once the problem is resolved.
Posted Mar 21, 2018 - 16:26 EDT
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