Support Ticketing System Degraded

Incident Report for Mailprotector

Resolved

The support ticketing system appears to be fully restored to normal operation. The vendor will continue to monitor the outage.

Posted Nov 06, 2017 - 15:58 EST

Update

The support ticketing vendor is monitoring a large-scale Internet outage affecting their customers. They have migrated customers to a different network backbone provider, but specific services might still be affected. Mailprotector has regained access to the support ticketing system, and we will catch up on support requests as quickly as possible.

Posted Nov 06, 2017 - 14:59 EST

Monitoring

Mailprotector's support ticketing system is experiencing degraded performance due to network connectivity problems. The vendor is working on a resolution, and a significant outage at Level 3 Communications may be a contributing factor. Please expect some delay to support requests.

Posted Nov 06, 2017 - 13:58 EST