Quarantine queues are continuing recovery and services appear to be operating as expected. We will monitor the AWS status through the morning.
Posted Oct 20, 2025 - 19:09 EDT
Monitoring
Quarantine services are beginning to recover. We continue to monitor the progress reported by AWS and the recovery of queues and services affected by the outage.
Posted Oct 20, 2025 - 17:19 EDT
Update
The Mailprotector Console is back online. Quarantined emails continue to be queued and "good" emails are delivering to recipient servers.
Posted Oct 20, 2025 - 16:26 EDT
Update
The Mailprotector Console is currently unavailable due to the AWS issues. Mail flow for good emails continues to operate as expected.
To reiterate, good emails are being delivered to recipient servers. The Console and quarantine are currently affected.
Posted Oct 20, 2025 - 16:13 EDT
Update
AWS has reported progress but quarantine performance effects remain. We are continuing to monitor and work with AWS.
Posted Oct 20, 2025 - 14:18 EDT
Identified
AWS is experiencing service issues that are impacting CloudFilter's quarantine. Emails destinated for the quarantine are queued. Emails passing filtering are being delivered to the destination recipients. Only quarantined emails are affected.