Most everyone expects email to work. We understand delays and disruptions can be frustrating, and we apologize for any inconvenience caused by yesterday's outbound mail flow problem.
The update that caused some services to not restart on the outbound gateway servers is believed to be the root cause. The team has repaired the servers.
Despite restarting services and performing typical remediation steps, the processing time grew to just below 30 seconds per message. The delay created a chain reaction that led to a significant backlog of messages in the queues.
The backlog also caused the gateway to stop accepting new connections once the system’s resources were at capacity.
The team took steps to process the backlog as quickly as possible and identified a way to reduce message processing time to the typical 1 second or less.
Additional processes are being implemented to mitigate possible future delays at the outbound gateway.
Mailprotector aims to provide near 100% uptime because we know how important email is. As with any technology, especially an actively developed solution, unforeseen problems can occur. Our team learns from every incident and tries to eliminate the possible recurrence of events in the future.
Thank you for your continued partnership with Mailprotector.